I have had some excellent experiences with companies that honour their warranty, no questions asked. Fiskars tools, Schlage locks, Kobo readers, have all vastly surpassed all my expectations and I am happy to recommend these fine companies and products to anyone.
On the other hand there are the huge corporations that put up barriers to their warranties. A case in point is a non stick frying pan that I purchased, paying more than the competitors due to their claims of superior quality and longevity. Recently foods started sticking and upon close inspection I discovered the coating was coming off in very small bits all over the pan.
I contacted T-Fal the manufacturer sending photos and explaining this issue. They kindly responded requesting that I send the pan to them as their technician would need to examine the pan to determine if it was warranty. Needless to say Canada post probably costs more to send the pan than it’s original purchase price. And after spending the money to send it they might not approve my warranty claim in any case!
I commented to the T-Fal contact that with this policy they probably don’t have many warranty claims. They did not respond to that.
I will be replacing the pan at my own cost but never again with T-Fal.